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Gopal Vittal, MD and CEO, spoke during the analyst call "There is financial pressure as migrants go back to villages…consolidation of SIMs and there is reduced acquisition. All these things are having an impact and April has been very soft but like last year, June may witness potential recovery,” The company has already announced similar plans to that of last year for the low-income customers.
The company will keep the Capex plans of FY22 similar to the last year. The company is focussing to large the customer base of its broadband connectivity and also gearing itself for the 5G. The company is expecting 20-25 million broadband customers in the up[coming few years. Along with this, the company is targeting SME Sales. The company is "in-soucing" their SME Sales, earlier it was outsourced. “This will lead to up-gradation of our SME channel capabilities helping us gain share. Second, we are building our omnichannel digital capabilities. Today, more than 95% of the new orders for the product lines where we have begun this effort are coming through digital channels,” Vittal said.