Image Source: amazon.com
The case is of the year 2014 when the appellant, Supriyo Ranjan Mahapatra, a law student, placed an order for a laptop worth Rs. 23,499 which Amazon was selling it for Rs. 190. But the order after giving acceptance was cancelled by the Amazon due to the price recession issue.
Appellant filed a suit before the district consumer commission seeking Rs. 50,000 for the mental agony and Rs. 10,000 towards the cost of litigation. Amazon Company claimed that it is not the party of the contract between a consumer and the retailer. The Commission founded the Amazon guilty as it acted as the platform through which the offer was accepted and payment was done and awarded Rs. 10,000 for the mental agony and Rs. 2,000 for the cost of litigation.
Dissatisfied with this, he approached the State Consumer Commission. The State Commission taking notice of the order of District Consumer Commission awarded Rs. 30,000 for the mental agony, Rs. 10,000 for the pecuniary damages and Rs. 5,000 for the cost of litigation.
The matter was decided as per the erstwhile Consumer Protection Act, 1986.